How to Implement Coaching at Any Scale: An Evidenced-Based Approach

In the realm of corporate training, the landscape is rapidly evolving, especially in the wake of remote work becoming the new norm. As organizations strive to adapt to this changing environment, traditional methods of coaching and development are being reimagined to meet the demands of a dispersed workforce. One such innovation gaining traction is video-based coaching, a powerful tool that facilitates learning at scale while maximizing employee engagement and performance.

At the heart of video coaching lies the ability to deliver targeted, personalized instruction directly to employees, regardless of their geographical location. Unlike traditional coaching methods that may struggle to scale effectively, video coaching offers a dynamic solution that transcends barriers of time and space.

But what exactly is video coaching, and how does it work within the context of corporate training?

Video coaching starts with a prompt presenting learners with specific challenges or situations they are likely to encounter in their roles. The learner then records themself responding to the prompt and submits it for grading by a mentor or—in the case of scaling up a coaching program—by artificial intelligence.

When is video coaching useful?

Consider a scenario where a sales representative must navigate a first-time interaction with a prospective client via a web link. Or perhaps a managerial dilemma involving a dispute between colleagues from different departments. In each case, the video prompts employees to respond, showcasing their skills and decision-making abilities within the given context.

The beauty of video coaching lies in its interactive nature. Following the video prompt, employees are encouraged to record themselves as they tackle the presented scenario. This self-recording feature empowers individuals to review and refine their performance before submission, fostering a culture of continuous improvement and self-assessment.

Moreover, by providing employees with a safe space to practice and iterate on their responses, video coaching cultivates a proactive approach to learning. Gone are the days of relying solely on sporadic training sessions or manager feedback; instead, employees are empowered to take ownership of their development journey, driving tangible results for both themselves and the organization.

From a managerial perspective, video coaching offers invaluable insights into employee performance. Managers can review submitted recordings, offering personalized feedback and guidance tailored to each individual's needs. Whether through recorded messages or text-based comments, managers play a pivotal role in nurturing employee growth and development, ultimately fostering a culture of accountability and excellence.

In essence, video-based coaching represents a paradigm shift in corporate training, aligning seamlessly with the evolving needs of modern organizations. By harnessing the power of technology to deliver targeted, scalable learning experiences, companies can unlock the full potential of their workforce, driving innovation, and success in an increasingly competitive landscape.

In this recorded webinar, Domenic Caloia shares some real world case studies from clients who have used Rehearsal to scale up their coaching, including Verizon and Paychex.

Verizon realized a 749% ROI when they implemented Rehearsal video-based practice and coaching platform to train new sales associates. Paychex improved employee retention and competency, while decreasing their travel costs due to the virtual nature of our video coaching tool.

But how did they scale up this training if managers had to review every video? Rehearsal provides other options, including peer-review and AI text analysis to grade videos. 

Not shown in this webinar recording, ELB Learning just released a brand new feature in Rehearsal: Mentor AI, which expands on our existing AI features to include:

AI Transcript Summary

Expanding on the current AI Transcript generation, the AI Mentor effortlessly generates concise summaries of your transcript, saving your mentors time, while ensuring you never miss a key detail.

Key Points

AI Mentor identifies and highlights the crucial information from your learner's submission, transforming raw transcripts into valuable insights. 

Additional AI Analytics (Beta)

Get more details from your learner's response, including whether a Call to Action was mentioned, and other metrics now and as we continue to develop them.  

Watch the webinar recording now to see Domenic show how to scale up your coaching with video practice.


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