A recent webinar featured an engaging discussion between Jean Eckhoff from Conversion Logics and Domenic Caloia, Customer Success Manager at ELB Learning. This discussion focused on innovative strategies for employee onboarding and development. The format was refreshingly conversational, allowing the audience to gain insights from Jean's extensive experience in training and development.
A central theme of the webinar was the critical role of a Learning Management System (LMS) in facilitating effective onboarding. Jean shared her experience upon joining Conversion Logics, where she quickly identified the lack of a structured onboarding process. Recognizing this gap, she insisted on implementing an LMS as a foundational step in establishing an employee development program. This decision was pivotal, as it allowed for tracking progress and ensuring a consistent onboarding experience across the organization.
Jean outlined her criteria for selecting an LMS, emphasizing the need for ease of management, gamification features, video practice capabilities, and strong customer support. She ultimately chose Rockstar Learning Platform from ELB Learning’s suite of learning products, drawn by their commitment to partnership and support in her onboarding initiatives. This collaborative approach was crucial for her success in implementing a comprehensive training program. Watch the full webinar recording to understand the criteria for consideration better when learning managers select an LMS for their organization.
One of the highlights of Jean's onboarding program was the integration of gamification. She explained that adults, much like children, thrive in engaging learning environments. By incorporating game-like elements, Jean aimed to enhance employee motivation and retention. Feedback from new hires was overwhelmingly positive, with many stating that their onboarding experience was the best they had ever encountered. Jean reported receiving five-star ratings for the courses she developed, underscoring the effectiveness of gamification in adult learning.
Another significant aspect discussed was providing employees with a safe environment to practice their skills. Jean emphasized the value of role-playing in training, particularly in sales contexts. The LMS enabled employees to engage in video-based practice, allowing them to rehearse pitches and receive feedback without the pressure of a live audience. This method not only improved their confidence but also ensured they were well-prepared for real customer interactions. Watch the full recording here to learn more about creating a safe space for practice for learners.
Jean shared her step-by-step approach to building the onboarding program, starting with simple tasks and gradually expanding the curriculum. This incremental approach allowed her to develop a comprehensive onboarding journey that included various modules tailored to the needs of new hires. She began by uploading existing videos and adding questions, progressively enhancing the training materials as she became more comfortable with the LMS.
The webinar concluded with a discussion on the scalability and flexibility of the LMS, which accommodates the diverse needs of both employees and managers. Jean’s experience illustrates how a well-structured onboarding program can significantly impact employee retention and engagement.
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Interested in enhancing your onboarding processes or exploring innovative learning strategies? This webinar provides deeper insights into the strategies discussed and tools that can facilitate effective employee development. Don’t miss the opportunity to learn from Jean’s expertise and discover how you can transform your onboarding experience!